5 Frequently Asked Questions You Need to Know!

Happy dogHave you always wanted to know what we do and how your dog can enjoy his or her time here with other dogs? Here are some of the most frequently asked questions that we receive! See if we answered any of your questions below!

Q: What services are provided at BauserHaus?

A: We welcome dogs for daycare Monday through Saturday and for boarding 7 days a week. Daycare consists of playtime from your dog’s arrival to departure. Beware of facilities that kennel your dog until mid-morning and return them to the kennel in mid-afternoon. This means that your dog only plays for 6 hours or even fewer. We also provide dog baths and brushing services before they go home. This also includes a nail trim.

Q: Do I have to make reservations for my dog?

A: No, we don’t require reservations for daycare, but if you’re boarding your dog, then reservations are required. We also like to know in advance if you are coming for your free orientation day if you are a new customer. If you happen to schedule an orientation day but can’t make it, it’s no problem – just let us know when you’d like to reschedule! We understand if something happens and you can’t make it to the orientation. We’re flexible and are more than happy to reschedule as needed!

Q: What do I need to do if I want to bring my dog to BauserHaus but have never been there before?

A: First of all, please call (314) 961-3911 to schedule a free orientation on any weekday. Upon arrival, please bring proof of vaccinations for rabies, distemper, and Bordetella. Next, if at all possible, please complete the info sheet and waiver on our services page of our website and bring these with you for your first visit. We will also have printouts of these documents available here when you arrive.

Q: How does the initial orientation work? Why do I need to complete this?

A: All dogs at BauserHaus get to be in playgroups together all day long! Because of this, your dog will need to have a free orientation daycare visit so that we can confirm that he or she is able to socialize with other dogs off-leash. Please bring your dog sometime between 7 a.m. and noon during the week and leave him or her for at least a few hours or even the full day, depending on what is convenient for you. Your dog will need to be picked up no later than 7 p.m. This is done so that we can ensure that your dog will not be subjected to dog aggression while playing at BauserHaus.

Once your dog has successfully completed the orientation, he or she is free to come anytime for daycare and boarding!

Q: Can a dog come that isn’t social and not able to be with other dogs because of aggressive behavior come to BauserHaus still?

A: No, we usually don’t have accommodations for dogs that can’t participate in the dog playgroups. Although we do love all dogs and wish to provide services for all dogs, we don’t currently have the resources to make this work.

An exception to this rule is sometimes made for geriatric dog siblings and other special situations. Please call us for advice if you have a special dog – we are sometimes able to accommodate elderly dogs up to 18 years of age, dogs missing limbs, and deaf and blind dogs. Some of these dogs enjoy playing and interacting the most!
Did we answer your questions? Do you have any other questions you’d like to have answered? That’s okay! Just check out our FAQ page on our website or call us at (314) 961-3911. We’d be more than happy to answer any type of question you might have. We hope to hear from you soon and meet your furry friend as well!

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